服务外包知识协作:双向性、关系性与互补性  

Knowledge Collaboration in Service Outsourcing:Bidirectionality,Relationality and Complementarity

作　　者：刘征驰[1] 谢思[1] 赖明勇[1] 唐德明[1] 

机构地区：[1]湖南大学经济与贸易学院,湖南长沙410079

出　　处：《中国管理科学》2013年第6期169-176,共8页Chinese Journal of Management Science

基　　金：国家重点基础研究发展计划(973)项目(2012CB315805);教育部人文社科基金青年项目(13YJC790100);教育部博士点基金资助项目(20120161120040);湖南省自然科学基金青年项目(13JJ4040);湖南省社会科学基金项目(11JD18)

摘　　要：随着知识密集型项目比重的逐步提升,知识协作问题已成为服务外包组织战略中最重要的部分。本文分析了服务外包知识协作的静态特性,划分了知识协作过程的主要阶段,并提出了一个概念模型。在此基础上,建立了一个两阶段动态博弈模型,通过分别针对发包企业与接包企业之间两种合作模式下的均衡分析,提出了三个重要的命题:首先,发包企业和接包企业在知识共享中存在双向激励;其次,基于良好关系的企业间合作型知识决策模式有利于组织收益最大化;最后,较高的知识互补性对知识共享水平有正向促进作用。As the proportion of knowledge-intensive projects increased, knowledge collaboration has become the most important part of the organizational strategy of service outsourcings. In this paper, how the service outsourcing organiztion＇s productivity depends on the firm＇s knowledge collaboration is studied, importance of the bidirectionality, relationality and complementarity of shared knowledge in service outsourcing activities is asserted. Then, all of them are summarized into a conceptual model. From this point of view, a two stage dynamic game model is set up, and the game equilibrium between outsourcer and outsourcing is analyzed according to their two kinds of cooperation mode. Three propositions are proposed： Firstly, there are bidirectional incentives in knowledge sharing between outsourcer and outsourcing; Secondly, cooperative knowledge sharing decision model, which is based on the good relationship between enterprises, is beneficial for the organization; Finally, higher knowledge complementarity has a positive role in promoting knowledge sharing.

关 键 词：服务外包 知识协作 知识共享 知识互补 

分 类 号：F719[经济管理—产业经济]