公共信息服务质量问题研究——基于建立政府与公民信任关系的目标  

Research on the Quality of the Public Information Service

作　　者：周毅[1] 

机构地区：[1]苏州大学,江苏苏州215123

出　　处：《情报理论与实践》2014年第1期17-21,共5页Information Studies:Theory & Application

基　　金：江苏省优势学科"地方政府与社会管理"和教育部规划基金项目"转型中的政府信息资源规划研究"(项目编号:11YJA870031)的成果

摘　　要：政府与公众信任关系的建立取决于公共部门提供的公共信息服务质量。文章分析了公共信息服务质量的内涵以及公共信息服务质量对政府与公民信任关系的影响,初步构建了公共信息服务质量模型,从安全性、可靠性、响应性和公平性等指标上形成了公共信息服务质量评价体系,并提出了进一步丰富公共信息服务的形式与内容、吸纳公众参与公共信息服务的全过程、拓展公共信息服务的供给渠道等公共信息服务质量提升措施。The establishment of the trust relationships between government and the public depends on the quality of the public information service provided by the public sector. Based on the analysis of the connotation of the quality of the public information service and its influence on the trust relationships between government and citizens, this paper constructs a preliminary model of the quality of the public information service, devices the evaluation system of the quality of the public information service, including the indices of safety, reliability, responsiveness and fairness, and proposes some measures for the improvement of the quality of the public information service, including that the forms and content of the public information service should be further enriched, that the pubhc should be encouraged to take part in the whole process of the public information service, and that the supply channel of the public information service should be expanded.

关 键 词：公共信息 信息服务质量 信任关系 

分 类 号：G203[文化科学—传播学]