福建机关效能投诉制度的新发展与完善对策  

New Development and Improvement Measures of Organization Performance Complaint System in Fujian

作　　者：陈志勇[1] 

机构地区：[1]莆田学院管理学院,福建莆田351100

出　　处：《莆田学院学报》2013年第6期26-30,35,共6页Journal of putian University

基　　金：教育部人文社会科学研究青年基金项目(12YJC630022);福建省教育厅A类社会科学研究项目(JA11221S)

摘　　要：归纳近几年来福建机关效能投诉制度在政策、机制、结构等方面的新发展特征,如改进制度安排、拓宽投诉渠道、建立直接查办快办机制、创立"服务海西信息点"、优化效能监督主体结构;分析其在法律化、公开化、功能均衡和外部监督等方面存在的问题;借鉴香港申诉专员制度,提出完善福建机关效能投诉制度的举措,如制定地方性法规或规章、加大投诉处理结果的公开力度、兼顾制度的改善行政功能、加强对效能投诉中心的监督。The article first summarizes new policies, mechanisms, structures and other aspects in the development of organization performance complaint system in Fujian, for example improving institutional arrangements, broadening the complaint channels, establishing a direct and fast investigation mechanism, creating Haixi information service point, optimizing performance supervisor subject structure. Secondly, the paper analyzes its problems of legalization, publicity, function balance and external oversight. Finally, inspired by the Hong Kong ombudsman system, it puts forward improvement measures, such as making local laws or regulations, increasing the open intensity of complaint processing results, attaching importance to the functions of improving administration, enhancing the supervision over performance complaint center.

关 键 词：福建省 机关 效能 投诉 

分 类 号：D630.1[政治法律—政治学]