三甲医院复审中护士对优质护理服务认知的影响  

The influence of evaluation of the 3 grade class-A hospital on nurse′s cognition of high quality nursing service

作　　者：姜丽[1] 彭成星[2] 魏江玲[3] 王理瑛[1] 

机构地区：[1]新疆医科大学第一附属医院护理部,乌鲁木齐830054 [2]新疆医科大学第一附属医院门诊部,乌鲁木齐830054 [3]新疆医科大学第一附属医院神经外科,乌鲁木齐830054

出　　处：《新疆医科大学学报》2014年第1期121-123,共3页Journal of Xinjiang Medical University

基　　金：新疆医科大学第一附属医院基金(2013HL14)

摘　　要：目的探讨三甲医院复审中护士对优质护理服务认知的影响。方法采用便利抽样的方法随机抽取455名护士,应用护士工作满意度量表(MMSS),分别于2011年12月和2012年11月对优质护理服务示范工程开展过程中护士工作满意度的变化进行问卷调查。结果开展优质护理服务活动期间,经过三甲医院复审后,护士对排班、工作被称赞和认可、福利待遇等方面的满意度明显提升。结论三甲医院的复审落实了优质护理服务的要求,推动适应于临床护理工作需要服务模式的开展和创新,极大地提高护理人员的工作积极性和使命感,使护士对优质护理服务有了更加理性正确的认识,有助于提高护士的工作满意度。Objective To investigate The influence of Evaluation of the 3 grade class--A hospital on nurse＇s cognition of high quality nursing service. Methods Convenience sampling 455 nurses to questionnaire survey in October 2011 and October 2012 respectively by using Mccloskey/Mueller satisfaction scale （MMSS） which about the impact of quality care demonstration project on nursing job satisfaction. Results The overall condition of the job satisfaction of nursing reached general satisfaction. The satisfaction of nurses on scheduling, being approve and praise and social benefits improved significantly through quality care demonstration project. Conclusion The evaluation of the 3 grade class--A hospital puts the quality care demonstration project into practice. And the launching of quality care demonstration project push the development and innovation of service mode adapting to the clinical nursing. Nursesr working enthusiasm and sense of mission are improved greatly, and it is helpful to raise the job satisfaction of nurses.

关 键 词：三甲医院 工作满意度 护理 

分 类 号：R473[医药卫生—护理学]