高校图书馆客户知识分类体系探讨  

Probe into University Library Customers' Knowledge Classification System

作　　者：杨朝晖[1] 

机构地区：[1]天津医学高等专科学校,天津300222

出　　处：《科技情报开发与经济》2013年第23期156-158,共3页Sci-Tech Information Development & Economy

摘　　要：随着信息通信技术的应用,高校图书馆内产生了大量的与客户相关的知识,图书馆需要通过有效的客户知识管理提升与创新服务。基于建立客户知识分类体系的研究角度,可将客户知识分为关于客户的知识、从客户获得的知识及面向客户的知识。阐述了高校客户知识管理的对象与内涵,分析了高校客户知识管理分类体系,建立了高校客户知识管理模型。With the application of information communication technologies, a lot of knowledge related to the customers has been produced in university library, and the library needs to upgrade and innovate its services through effective customer knowledge management. Based on the research on the establishment of customers＇ knowledge classification system, the customer knowledge can be divided in the knowledge about customer, the knowledge from customer and the knowledge for customer. This paper expounds the objects and connotations of university customer knowledge management, analyzes university customer knowledge classification system, and establishes university customer knowledge management model.

关 键 词：知识分类体系 客户知识管理 高校图书馆 

分 类 号：G258.6[文化科学—图书馆学]