高校图书馆嵌入式服务实践与优化——以大连外国语学院学科服务为例  

Practice and Optimization of the Embedded Service in University Library——Taking the Subject Service of Dalian University of Foreign Languages as an Example

作　　者：黄红梅[1] 张琳[1] 

机构地区：[1]大连外国语学院图书馆

出　　处：《图书馆工作与研究》2014年第2期46-48,103,共4页Library Work and Study

摘　　要：嵌入式服务代表了学科服务的发展方向。文章详细介绍大连外国语学院图书馆嵌入式定题检索、文献传递、课题追踪、补充完善四种服务形态,以及指导嵌入式服务形态的个体化服务理念、团队服务理念和营销服务理念,在此基础上探讨嵌入式学科服务中用户期望、服务质量感知、服务互动关系的优化策略。The embedded service represents the development of the subject service. Taking Dalian University of Foreign Languages as an example, the paper recommends the embedded custornizable subject retrieval, document delivery, subject tracing and supplement and perfect service conforma- tion, then introduces the theory of individual service, team service and marketing service. On the basis of that, the paper discusses the user expecta- tion, service quality perception, and service interaction in the embedded service.

关 键 词：嵌入式服务 学科服务 用户期望 服务质量感知 服务互动 

分 类 号：G252[文化科学—图书馆学]