提高后勤支持系统满意度  

Improvement of the Satisfaction on Logistics Support System

作　　者：秦晋萍[1] 赵东蔼[1] 申树芳[1] 石峰[1] 

机构地区：[1]山西省儿童医院/山西省妇幼保健院,山西太原300013

出　　处：《中国卫生质量管理》2014年第2期22-27,共6页Chinese Health Quality Management

摘　　要：目的提高临床科室对后勤支持系统的满意度。方法 QC小组活动。结果临床科室对后勤支持系统的满意度从活动前的87.96%提高到活动后的93.23%,达到了活动目标。后勤支持系统主动服务意识提高,为临床科室提供了较满意的服务。Objective To improve the satisfaction of clinical departments on logistics support system. Method QC group activities. Result The satisfaction of clinical departments on logistics support system increased from 87.96% to 93.23% after the event, reaching the target. The active service consciousness increased after using the logistics support system, which provided sat- isfaction service for clinical departments.

关 键 词：临床科室 后勤支持系统 满意度 

分 类 号：R197.32[医药卫生—卫生事业管理]