知识转移、动态能力与新服务开发绩效的关系  

Knowledge Transfer,Dynamic Capability and New Service Development Performance

作　　者：徐海燕[1] 李靖华[1] 

机构地区：[1]浙江工商大学工商管理学院,浙江杭州310018

出　　处：《科技管理研究》2014年第9期116-121,共6页Science and Technology Management Research

基　　金：国家自然科学基金项目"新服务开发的前后台知识转移机制及其管理策略研究:知识密集型服务业案例"(70972136);浙江省重点创新团队研究项目"生产性服务业与区域经济发展"(浙委办〔2009〕126号)

摘　　要：伴随服务行业的迅速衍生和服务市场的竞争加剧,新服务开发是企业适应环境变化的重要手段。从动态能力的视角,初步构建并讨论有关知识转移、动态能力和新服务开发绩效的概念模型,剖析三者之间的相互关系,认为动态能力包括感知能力、获取能力和转化能力。一方面,知识转移有利于促进企业动态能力的提升;另一方面,动态能力有助于改善新服务开发绩效。动态能力在知识转移和新服务开发绩效之间具有中介作用。With the rapid development of service industry and severe competition of service market, the new service devel- opment is the important means for enterprises to adapt to environment change. This research sets up a conceptual model of knowledge transfer, dynamic ability and new service development performance from the perspective of dynamic capabilities, and analyzes the relationship between them. This study suggests that dynamic capabilities include sensing capability, seiz- ing capability and transforming capability. On one hand, the knowledge transfer helps to promote enterprise dynamic capa- bilities. On the other hand, dynamic capabilities help to improve the new service development performance. Dynamic capa- bilities have the intermediary role between knowledge transfer and new service development.

关 键 词：新服务开发 知识转移 动态能力 创新绩效 

分 类 号：F719[经济管理—产业经济] F273.1