论医疗纠纷处理人员的伦理角色  

Ethical Roles of Dispute Processing Personnel in Medical Dispute

作　　者：谭晓风[1] 王卫兵[1] 

机构地区：[1]解放军第101 医院质量控制科,江苏无锡214044

出　　处：《中国医学伦理学》2014年第2期295-296,共2页Chinese Medical Ethics

摘　　要：从纠纷处理者的多重角色并存及专业需求与实践现实不符等冲突出发,分析医疗过程和后果、患者诉求及纠纷处理方式存在较多的或然性,提出纠纷处理者应在社会视角下确定伦理角色是促进社会和谐的志愿者和新医学模式的实践者,应发扬奉献、友爱、互助、进取精神,采用生物-心理-社会医学模式的理念来分析纠纷中患者的损失和诉求,真正维护患者的健康权益,并提出健全纠纷处理者伦理角色的建议。This paper focused on the role conflicts owing to the multiple identity of roles and professional limi -tations in the dispute processing personnel , analyzed the probability in the medical processes and results , appeal of the patients and pattern of medical dispute processing , and made the conclusion that the medical dispute processing personnel is volunteers promoting social harmony and a practitioner of new medical model from the social perspec -tive and should carry forward the dedication , fraternity, mutual assistance and progressive spirit , the concept of the biological -psychology -social medical model to analyze the loss of patients in dispute and appeal , truly safe-guard the health rights and interests of patients , and give some advices to perfect the role ethics dispute processing .

关 键 词：医疗纠纷 纠纷处理人员 伦理角色 社会视角 医学模式 

分 类 号：R-052[医药卫生]