某三级甲等口腔专科医院73例医疗投诉档案分析  

Analysis on 73 Medical Complaints Files in a Third Rate Stomatological Hospital

作　　者：蔡炜[1] 张齐梅[2] 蒋俊强[1] 

机构地区：[1]泸州医学院口腔医学院 [2]泸州医学院口腔医院

出　　处：《医学与法学》2014年第2期34-36,共3页Medicine and Jurisprudence

摘　　要：本文通过对某三级甲等口腔专科医院从2009年1月至2013年6月期间所形成的73份医疗投诉档案进行分析,发现医疗投诉高发环节为非医疗环节,高发人群为工作年限较短的低职称人员,医方确定存在过错的投诉不到投诉总量的20%,涉及赔偿的投诉最主要处理方式为医患双方协商。本文对此进行分析并提出针对性措施,以期减少医疗纠纷。Based on the retrospective analysis on 73 oral medical complaints files of a third rate oral special- ized hospital from January 2009 to June 2013. It is found that most of the medical complaints take place in non- treatment link, medical personnel with short work time and low professional title are more likely to be complained, less than 20% of the total complaints are confirmed that the medical personnel have faults, doctor-patient consul- tation is the main way to solve the complaints which will be compensated. Therefore,this paper tends to call for specific measures to prevent medical complaints based on the result analysis.

关 键 词：医疗投诉 档案分析 

分 类 号：R197.5[医药卫生—卫生事业管理]