全预约挂号系统的应用研究  

Research and Application on the Full Booking Registration System

作　　者：谢新鹏[1] 刘一强[1] 吴汉森[2] 廖生武[2] 

机构地区：[1]广州市南方医科大学南方医院信息科,广州市510515 [2]广州市南方医科大学南方医院办公室,广州市510515

出　　处：《中国卫生信息管理杂志》2014年第2期118-122,共5页Chinese Journal of Health Informatics and Management

基　　金：2013年度广州市科技计划项目信息视角下综合医院社区医疗服务模式研究(项目编号:2013SX026)

摘　　要：为优化门诊流程,提高患者就医满意度,我们利用现代科技和信息技术,研发安全、高效、便捷的全预约挂号系统。通过采用全预约挂号服务模式,设计和部署相应的网络架构及其软件系统,并与原有的医院信息系统进行无缝对接,把人工窗口、自助机、医生诊间、网络和电话等多种预约挂号模式统一到同一号源,内网和外网之间采用网闸技术进行安全隔离和数据交换,实行严格的出诊排班制度和预约扣费制度,部署短消息服务系统对预约患者进行提醒和通知。应用结果表明,全预约挂号系统具备突出的优点和强大的生命力,从"预约优先"到"全预约",是预约发展的客观进程,也是和谐医院的必然要求。To optimize the outpatient procedure and improve patient’s satisfaction, we used modern information technology and developed a safe, effective and convenient full booking registration system. In this paper, we adopted the full booking registration service mode, unified the registration mode of artificial window, self-service machine, doctor’s office, network and telephone into an intergrated registration source, used GAP technology to isolate and exchange data with intranet and extranet, imposed strict regulations of scheduling and booking payment, and made use of short text messages system to notice outpatient. The application results showed that the full booking registration system had outstanding advantages and strong vitality. It is an objective process of booking registration and also a requirement of harmonious hospital from“reservation priority”to“full booking registration”.

关 键 词：全预约挂号 短消息 出诊排班 满意度 

分 类 号：R-39[医药卫生]