四大负责制保驾优质医疗服务  

Four Responsibility Systems to Promote Quality of Medical Services

作　　者：郭航远[1] 任秋凤[1] 李飒飒[1] 

机构地区：[1]绍兴市人民医院

出　　处：《医院管理论坛》2014年第6期8-10,共3页Hospital Management Forum

摘　　要：文章阐述了首诊负责制、首问负责制、首定负责制、首诉负责制四项制度建设,以及尊重患者知情权、展示医院人性化关怀等方面,探索了实现优质人文医疗服务的途径与方法。The channel and method of humanistic quality medical service were explored to fully respect the patient＇s right, provide humanistic care, promote the work efficiency and expedite the complaint channels by establishing the rules of responsibility for the initial diagnosis, inquiry, confirmation and complaints.

关 键 词：首诊负责制 首问负责制 首定负责制 首诉负责制 医疗服务 

分 类 号：R563.1[医药卫生—呼吸系统]