基于顾客满意的外包软件质量评估  

Analysis on Outsourcing Software Quality Evaluation and Based on the Customer Satisfaction

作　　者：曹萍[1] 李晓霞[1] 

机构地区：[1]福州大学经济与管理学院,福州350108

出　　处：《财经理论研究》2014年第4期106-112,共7页Journal of Finance and Economics Theory

摘　　要：以QFD思想为指导,从顾客满意角度出发,将顾客的质量需求与顾客满意度相关联,考虑产品质量和服务质量两个方面的顾客需求。构建软件外包质量屋,从而发现软件外包需要关注的质量需求、技术需求以及服务需求,为提升软件外包的产品质量和服务质量提供具体可操作的参考。在顾客需求重要度评判上采用网络分析法ANP,克服各指标间的相关性,提高评价准确性。Taking QFD thoughts as the instruction, from the perspective of customer satisfaction, customer de- mand is associated with customer satisfaction, the quality of consider both product quality and service quality dimen- sions. Build quality in software outsourcing industry, and software outsourcing need to pay attention to quality re- quirements, technical requirements and service demand, in order to promote the product quality and service quality of software outsourcing tO provide specific operational reference. Important degree of evaluation in the customer＇ s de- mand on network analysis of ANP, overcome the correlation among the indexes, improve the evaluation accuracy.

关 键 词：软件外包 质量机能展开 质量管理 网络层次分析法 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论]