基于逻辑网络的客户服务管理  

Logical Network Based Customer Service Management

作　　者：黄冬泉[1] 徐振亚[1] 李伟琴[1] 夏春和[1] 

机构地区：[1]北京航空航天大学计算机科学与工程系

出　　处：《北京航空航天大学学报》2001年第4期465-468,共4页Journal of Beijing University of Aeronautics and Astronautics

基　　金：国家 8 6 3高技术计划资助项目(86 3 5 11 946 0 0 9)

摘　　要：分析了客户服务管理 (CSM)的概念和功能 ,提出了一种抽象网络的层次性表示方法 :逻辑网络 ,并对其结构、属性、计算以及CSM管理模型进行了研究 .给出了CSM系统的原型实现 :底层采用公共对象请求代理体系结构 (CORBA)作为支撑环境 ,利用分布对象技术实现客户服务管理管理信息库CSM MIB的表示、管理、更新和访问 ;上层通过定义、创建和维护等方法 ,使客户可对物理网络进行重组 ,实现具有分层结构的“逻辑网络” ,从而实现客户服务的约定、指派。The concepts and functionalities of customer service management have been analysed. A novel hierarchical representation method of abstract network, logical network, is provided. The structure, attributes and computation of logical network as well as a CSM management model have been studied. An implementation prototype of CSM system is provided. At the underlying layer, CORBA (common object request broker architecture) is used as a supporting environment and for achieving representation, management, update and access of CSM-MIB. At the higher layer, customers are allowed to reassemble the physical network and generate a hierarchical logical network through methods of definition, creating and maintenance. Thereby the functionalities of CSM such as agreement, assignment, performance monitoring and reporting can be implemented.

关 键 词：分布型网络 网络控制程序 管理程序 客户服务 逻辑网络 CSM 

分 类 号：TP393.07[自动化与计算机技术—计算机应用技术]