中美航空消费者权利保护:立法和执法层面的考察与比较  

On the Protection of Chinese and American Aviation Consumers' Rights:An Investigation and Comparison from the Perspective of Legislation and Execution of Aviation Laws

作　　者：董念清[1] 

机构地区：[1]中国民航管理干部学院航空法研究中心,北京100102

出　　处：《兰州大学学报（社会科学版）》2014年第3期80-88,共9页Journal of Lanzhou University（Social Sciences）

基　　金：北京市法学会2013年度重点课题"航班延误治理的法律对策研究"(BLS2013B006)

摘　　要：我国航空消费者的权利保护已成为一个突出的问题。航空承运人与消费者之间因航班延误导致的冲突日益激烈,但立法上的空白导致行政执法中无法可依,使航空消费者权利难以得到有效保护。美国航空消费者保护法规内容全面、精细,针对性强,并且征求社会公众意见是立法的法定程序,再加上美国运输部和承运人建立的良好互动关系和美国运输部强有力的行政执法行为,使航空消费者的权利得到了有效的维护。美国有关航空消费者保护的立法和执法实践,对于我国的航班延误立法、航空消费者权利保护以及航班延误的治理无疑具有重要的借鉴意义。Safeguarding the rights of aviation consumers in China remains a prominent issue. The conflicts between air carriers and consumers caused by flight delay become increasingly fierce. Due to the absence of a legal basis protecting the rights of aviation consumers became an empty phrase. The Aviation Consumer Protection in the US is comprehensive, precise, and specific. Its legislation experienced statutory procedure and solicited public opinions. Cood interaction between the Department of Transportation and the airline companies and the powerful execution of this law implemented by the Department of Transportation both effectively help maintain the effectiveness of the Aviation Consumer Protection. The legislation and execution of the Aviation Consumer Protection in the US are of great reference to China＇s law makers in terms of the protection of aviation consumers and the settlement of conflicts caused by the flight delay.

关 键 词：航空消费者 消费者权利保护 航班延误 航空立法 航空执法 

分 类 号：D923.8[政治法律—民商法学]