基于排队论模型的口腔科门诊医师配置量化分析  

Applying queuing theory to quantitative analysis on clinical dentists

作　　者：李朴[1] 欧文斌[2] 叶苓[2] 杨小平[2] 李平[1] 

机构地区：[1]安徽医科大学研究生学院,合肥医学硕士研究生230032 [2]解放军空军总医院门诊部,北京100142

出　　处：《医学研究生学报》2014年第8期863-865,共3页Journal of Medical Postgraduates

基　　金：解放军空军总医院面上基金(kz2013024)

摘　　要：目的排队论是研究排队系统的一门数学理论和方法,主要是在对各种排队系统概率规律性进行研究的基础上,解决排队系统的最优设计和最优控制问题。文章探讨案例医院口腔科门诊患者能接受的最长候诊时间,利用排队论模型对口腔科门诊医师配置进行量化分析。方法对解放军空军总医院口腔科就诊患者进行问卷调查,运用工时测量法和排队论模型,计算口腔科门诊排队系统中的各项运行指标,结合患者能接受的最长候诊时间的调查结果,得出合理的医师配置数量。结果患者能接受的最长候诊时间为(34.02±7.07)min,门诊工作日上、下午分别配置25名和16名医师出诊最为合理。结论利用排队论的方法可以较好地优化口腔科门诊人力资源配置,为提高服务效果提供科学的参考。Objective Queuing theory is the mathematical study of how waiting lines or queues are formed and dissipated o -ver time, which aims to work out the optimal design and optimal control of queuing systems based on the research of probability and regularity of various queuing systems .The aim of paper was to find out the maximum acceptable waiting time for outpatients in stomatol -ogy department and explore the rational allocation of dentists based on queuing theory model . Methods Questionnaires , worktime measurement and queuing theory model were applied to calculate indicators of queuing system in outpatient services of Stomatology De -partment , getting the maximum waiting time accpetable for patients and the reasonable number of dentists . Results The maximum acceptable waiting time for outpatients was 34.02 ±7.07 minutes, and it was reasonable to allocate 25 doctors in the morning and 16 doctors in the afternoon . Conclusion Applying queuing theory helps to optimize dentist number in outpatient services of Stomatology Department and provide scientific reference to improve medical efficiency .

关 键 词：排队论模型 口腔门诊 候诊时间 医师配置 

分 类 号：R197.324[医药卫生—卫生事业管理]