奉献创新 心系慈善 记“浙江好人”、鄞州区供电公司营业服务班班长张亚芬  

Zhang Yafeng: a cheerful giver

作　　者：邵亚波 郑之超 

出　　处：《宁波通讯》2014年第16期34-36,共3页

摘　　要：心系客户的服务 明星“服务明星”,这一称号对张亚芬来说,既是一份荣誉,更是沉甸甸的责任。在日常服务工作中,她严格要求自己,以是否做到爱心、热心、细心、耐心、诚心和恒心这“六心”为衡量标准,一切以顾客满意为最终目的。Zhang Yafeng, as a star staff of Yinzhou Power Supply Company, has excellent skills and rich management experiences. For many years, she has been a cheerful giver, helping those who are in need. She is kindly called 'Ningbo mom'. She has won a series of awards, and was highly praised by Liu Qiu, Ningbo's Party chief, as a role model in Ningbo.

关 键 词：营业服务 供电公司 鄞州区 创新 慈善 浙江 服务工作 严格要求 

分 类 号：F830.33[经济管理—金融学]