城管执法人员公众形象的实证研究  

An Empirical Research on City Inspectors' Public Image

作　　者：李志[1] 贺菲[1] 金莹[2] 

机构地区：[1]重庆大学公共管理学院,重庆400044 [2]西南政法大学政治与公共管理学院,重庆401120

出　　处：《重庆大学学报（社会科学版）》2014年第6期166-172,共7页Journal of Chongqing University(Social Science Edition)

摘　　要：采用文献分析、问卷调查、访谈及统计分析等方法对城管执法人员的公众形象进行实证研究,以城管的理想形象结构与实际形象特点为研究点。结果显示:城管执法人员理想形象呈现以职业道德高尚为核心,知识技能专业、人格谦和关爱、行事体察变通和仪态端庄得体为外围保障的甲烷结构;公众期望城管同时具备干部的品质和服务人员的态度;公众对城管执法人员实际形象评价较低,其中底层公众的评价更低(p<0.05);不同职业类型的公众对城管执法人员实际形象的评价具有显著差异(p<0.05)。结合公众对城管执法人员理想形象的高要求和对城管实际形象的低评价,提出了提升城管执法人员实际形象的对策建议。By employing the methods such as literature analysis,questionnaire survey,interview and statistics analysis,this article undertakes an empirical research on city inspectors＇public image,aim to study the structure of city inspectors＇ideal image and status of existing image.The results show that City inspectors＇ideal image can be divided into five dimensions：high professional ethics,professional knowledge and skill,modest and caring personality,flexible operating style,decent and good manners,among them,high professional ethics is the core factor;Publics have high standard for city inspectors＇ideal image which includes cadres quality and staff attitude.Publics give low scores on their existing image,especially the grassroots（p〈 0.05）;The scores on existing image of different type of occupations reach significant difference（p 〈0.05）.According to the high standard for ideal image and low opinion of existing image,this paper puts forward four relevant countermeasures.

关 键 词：城管执法人员 公众形象 理想形象结构 实际形象特点 

分 类 号：D912.1[政治法律—宪法学与行政法学]