护理人员亲身体验对提高儿童急诊护理满意度的效果分析及整改策略  

Effect analysis and rectification strategy of nursing staff's firsthand experience in improvement of nursing satisfaction in pediatric emergency

作　　者：张玉姝[1] 刘吉伟[1] 

机构地区：[1]山东省临沂市沂水中心医院儿童保健科,276400

出　　处：《中国实用医药》2014年第33期248-250,共3页China Practical Medicine

摘　　要：目的探讨护理人员通过亲身体验发现存在问题并提出相应整改措施对提高儿童急诊护理满意度的效果。方法采用问卷调查方法 ,对急诊输液患儿直接监护人200人进行护理满意度调查分析。分为对照组和干预组,对照组为亲身体验之前患儿监护人,干预组为亲身体验之后患儿监护人。对两组在护理满意度、服务态度及关爱患儿方面比较。结果对照组与干预组患儿监护人文化水平及城乡分布比较差异无统计学意义(P>0.05),在护理满意度总分及服务态度、关爱患儿方面比较差异有统计学意义(P<0.05)。结论护理人员通过亲身体验并提出相应整改措施,可以提高急诊患儿护理满意度,尤其在服务态度及关爱患儿方面有统计学意义。Objective To investigate the effects of nursing staff＇s firsthand experience in providing rectification strategy for the improvement of nursing satisfaction in pediatric emergency. Methods Questionnaire was taken to analyze the nursing satisfaction of 200 direct guardians of transfusion children in emergency. They were divided into control group and intervention group. The intervention group contained children＇s guardians before firsthand experience, and the intervention group contained guardians after firsthand experience. The comparisons were made on nursing satisfaction, service attitude and caring for children between the two groups. Results There were no statistically significant differences of educational level and urban and rural distribution of the guardians between the two groups（P0.05）, while the differences of nursing satisfaction, service attitude and caring for children between the two group had statistical significance（P0.05）. Conclusion The nursing staff＇s firsthand experience and its rectification strategy can improve nursing satisfaction, especially on the respects of service attitude and caring for children.

关 键 词：护理人员 亲身体验 护理满意度 儿科 

分 类 号：R47[医药卫生—护理学]