基于精益六西格玛的银行汇款业务流程改造——以A银行为例  

Improvement of bank remittance operation process based on lean six Sigma ——Taking bank A as an example

作　　者：梁汶洁[1] 陈晓雯[1] 

机构地区：[1]天津大学管理与经济学部,天津市300072

出　　处：《西安科技大学学报（社会科学版）》2014年第2期143-148,共6页Journal of Xian University of Science and Technology

摘　　要：精益六西格玛不仅可以提高制造企业的竞争力，银行通过实施精益六西格玛可以深层挖掘业务的潜力，通过运用精益六西格玛工具DMAIC，对A银行在营业网点的汇款业务进行数据的采集以及分析，运用科学的改进工具，使得汇款业务流程进一步优化，提高了银行顾客满意度，减小业务员的工作强度。Lean six sigma can not only improve enterprises＇ core competitiveness,it can also develop in- ner potential of banks. A Bank is an example of implementing the Lean six sigma by using the DMAIC. It collected and analyzed the data of the bank remittance operation, and formulated scientific improve tools which made the remittance operation process more time saving and less intervals. So the Lean six sigma will help the bank reduce operating cost, improve customer satisfaction and reduce the workload.

关 键 词：精益六西格玛 时间陷阱 服务流程 汇款业务 

分 类 号：F830.49[经济管理—金融学]