平衡记分卡理论与综合性医院行为医学学科建设  

The balanced scorecard and behavioral medicine discipline development in general hospitals

作　　者：高天[1] 马效恩[1] 王晋[2] 宋雨潇 李晓红[1] 

机构地区：[1]山东大学附属济南市中心医院,济南250013 [2]北京市西城区卫生局 [3]济南市疾病预防控制中心

出　　处：《中华行为医学与脑科学杂志》2014年第12期1132-1134,共3页Chinese Journal of Behavioral Medicine and Brain Science

基　　金：济南市留学人员创业计划（20120207）

摘　　要：研究基于平衡记分卡理论,采用行动研究,贯穿一家综合性医院发展行为医学学科的全过程.行为医学学科平衡记分卡的四个层面包括患者与社会,健康的学科财务,临床服务流程与效率,研究、创新与成长,涵盖了医院学科建设的主要关键领域.通过实施学科平衡计分卡,理清了学科发展战略,搭建了学科发展沟通平台,明确了学科发展目标导向,并为学科发展提供有效监控,使学科建设与临床服务融为一体.研究探索综合性医院发展行为医学学科的路径与方法,开设了济南地区第一家神经行为医学门诊,对综合性医院建设行为医学科及开展行为医学服务具有重要指导意义.This study run through the process of developing behavioral medicine discipline in a general hospital with action research method,based on the balanced scorecard （BSC） framework.The four perspectives of the behavioral medicine BSC covered the main areas in hospital discipline development,including patients and community,healthy financial disciplines,clinical service process and efficiency,and research,innovation and growth.By the implementation of the discipline BSC,this hospital clarified its discipline development strategy,provided a communication platform,determined the objective and monitored the discipline effectively,and provided a mode which can integrate the discipline development and providing clinical services.The hospital set up the first neurology behavioral medicine clinic in Jinan Region though the exploration of the path and methods for developing behavioral medicine discipline,which had practical guiding significance for behavioral medicine development and services.

关 键 词：综合性医院 行为医学 学科建设 平衡记分卡 

分 类 号：R197.3[医药卫生—卫生事业管理]