基于顾客满意的六西格玛物流管理优化措施  

Management Optimization Measures Customer Satisfaction based on Six Sigma Logistics

作　　者：单硕[1] 张令荣[1] 

机构地区：[1]大连理工大学,辽宁大连116024

出　　处：《物流工程与管理》2015年第1期68-69,共2页Logistics Engineering and Management

摘　　要：随着制造企业的发展,物流管理也逐渐成为了企业发展的重要部分,其管理的水平直接影响了顾客对于企业运营的满意度,因此在企业发展中优化物流管理会为企业带来更好的发展效益。With the development of manufacturing enterprises,logistics management has become an important part of enterprise development,the level of its management directly affects customer satisfaction for business operations,thus optimizing logistics management in the enterprise development will bring more business good development benefits.

关 键 词：顾客满意度 六西格玛物管理 优化措施 

分 类 号：F251[经济管理—国民经济]