人本理念在基层医院优质护理服务中的应用  

Application of Humanistic Ideas in High Quality Nursing Service in Grass-root Hospitals

作　　者：尚建英[1] 李桂蓉[1] 曾晓红[1] 林建琼[1] 王红[1] 

机构地区：[1]绵阳市中心医院神经外科,四川绵阳621000

出　　处：《华西医学》2015年第1期119-122,共4页West China Medical Journal

摘　　要：目的探讨人本理念在基层医院优质护理服务中的应用效果。方法 2011年1月-2013年12月在优质护理服务过程中,实施人本理念,对患者开展人性化服务、对护士、医生实行人性化管理和关怀,并采用自行设计的满意度调查表对某三级甲等医院的1 200例患者、500名护理人员和100名医生进行满意度调查并统计护士离职率。结果通过应用人本管理理念,患者、护士、医生满意度均有所提高,且护士离职率由2010年的9.2%降至2013年的5.0%,差异有统计学意义(χ2=13.150,P<0.001)。结论人本理念的应用,激发和调动了护理人员工作热情和积极性,使护理方式不断改进完善,服务质量得以提高,医护患三方均获得较高的满意度。Objective To explore the effect of humanistic ideas applied for high quality nursing service in grass- root hospitals. Methods In the process of high quality nursing service between January 2011 and December 2013, humanistic philosophy was adopted. We provided humanistic nursing care for the patients, and humanistic management and care for doctors and nurses. Then, we used self-made questionnaire to do survey on the satisfaction degree in 1 200 patients, 500 nurses and 100 doctors in a third-grade class-A hospital. Results Through the application of humanistic management idea, the satisfaction degree of all patients, nurses and doctors was significantly raised. Conclusion Humanistic concept applied in high quality nursing service inspires the enthusiasm and activity of nurses, promotes their nursing mode, and raise the nursing quality, which satisfies all the patients nurses and doctors.

关 键 词：人本理念 基层医院 优质护理 满意度 

分 类 号：R47[医药卫生—护理学]