上海市某三级甲等医院医师的绩效考核满意度研究  

Performance appraisal satisfaction of physicians in a tertiary hospital in Shanghai

作　　者：乔蓉[1] 唐燕[1] 王娜[1] 奚益群[1] 

机构地区：[1]上海市儿童医院,上海200040

出　　处：《中国卫生资源》2015年第2期123-126,共4页Chinese Health Resources

摘　　要：目的 :通过分析研究医师对绩效考核的满意度,了解现有绩效考核存在不足,为绩效考核方案的改进和实施提供参考依据。方法 :以上海市某三级甲等儿童医院的200位医师为研究对象,对医院绩效6个方面的33个项目随机发放调查问卷。结果 :绩效反馈、绩效互动、绩效考核内容、绩效考核程序4个方面的变量解释了所有33个项目的 65.91%。医师对绩效考核满意度为3.57分(总分5分)。绩效反馈因子的特征值高达17.22,累计方差为49.09,占33个原始变量总方差的1/2。不同年龄、职称和学历对绩效考核的满意度结果有显著性差异。结论 :医院绩效考核需进一步加强绩效反馈和沟通,注重考核结果的应用。Objective ：To explore physicians＇ satisfaction of current performance appraisal,and get knowledge of its insufficiency for reference of improvement and implication. Methods ：A questionnaire on 33 items in six aspects of the hospital performance was distributed randomly to 200 physicians from a tertiary pediatric hospital in Shanghai. Results ：Variables of four aspects in performance feedback,performance interaction,performance appraisal content,performance appraisal procedure explained 65.91% of all 33 items. The satisfaction with the performance appraisal was 3.57 points（total score was 5 points）. The characteristic value of the performance feedback factor was as high as 17.22,and its cumulative variance were 49.09,accounting for 1/2 of the total variance of 33 original variables. There were statistically significant differences among the physicians with different age,professional title,and education experience. Conclusion ：The performance appraisal of the hospital needs to be further improved in enhancing the performance feedback and communication and paying more attention to the application of appraisal results.

关 键 词：绩效管理 绩效考核 满意度 

分 类 号：R192.3[医药卫生—卫生事业管理]