2014年全国12320卫生热线人力资源现状分析  

Analysis of human resource of national "12320" health hotline in 2014

作　　者：张学清[1] 邹斌[1] 吕艳[1] 王蕾[1] 郭利娜[1] 沙磊[1] 周猷[1] 崔颖[1] 

机构地区：[1]中国疾病预防控制中心,北京102206

出　　处：《中国公共卫生管理》2015年第2期164-166,共3页Chinese Journal of Public Health Management

摘　　要：目的通过调查全国各省12320卫生热线人力资源现状,发现目前全国12320卫生热线人力资源存在的问题,为优化12320卫生热线人才队伍建设提供参考建议。方法利用全国12320卫生热线建设现状调查表,对全国28个已开通12320卫生热线的省份进行调查。结果 28个省份的12320卫生热线共有工作人员926名,其中,女性居多（占67.06%）,年龄以21~30岁为主（占50.43%）,学历以本科为主（占57.03%）,工作年限5年及以下居多（占39.52%）,兼职人员较多（占61.66%）。平均每百万人口拥有咨询员0.81人。东部地区平均每个12320卫生热线拥有的管理和技术人员数、咨询员数均高于中西部地区。结论 12320卫生热线专职工作人员缺乏,咨询员人数不足,队伍不稳定,工作人员配置存在地区差异。各地有关部门要提高重视程度,强化政府职能,加大投入;采取有效措施保障工作人员的稳定性;优化人员队伍结构,注重人才培养与引进。Objective To investigate human resource of the 12320 health hotline and find out the existing problems, and provide the recommendation for the 12320 health hotline human resources construction. Methods The data were collected by questionnaire for the national 12320 health hotline construction from 28 provinces and were analyzed. Results There were 926 staff work for 12320 health hotline in the 28 provinces, of which the majority are female（67.06%）, age mainly 21-30 years old（50.43%）,with educated background of bachelor degree（57.03%）, working life of 5 years and below（39.52%）, the majority（61.66%） are part-time staff. The average number of the consultant per million populations was 0.81.The average number of management and technical personnel and consultant in eastern areas were respectively higher than those in middle and western areas. Conclusion The lack of full-time staff and consultants work for health hotline 12320 and insufficient number of team is not stable. There are regional differences in the allocation of staff. All relevant departments should pay more attention to the problem and take measures to strengthen the functions of the government, increase the investment, ensure the stability of the staff effectively, optimize personnel structure, pay attention to personnel training and the introduction.

关 键 词：12320卫生热线 人力资源 现状 分析 

分 类 号：R197[医药卫生—卫生事业管理]