医院护理学生护患纠纷原因及对策研究  

Study on the causes and countermeasures of medical disputes between nursing students and patients in hospitals

作　　者：蔡宏亚[1] 廖少玲[1] 罗安安[1] 黄秀凤[1] 

机构地区：[1]广东医学院护理学院,广东东莞523808

出　　处：《中国现代医生》2015年第10期130-132,共3页China Modern Doctor

基　　金：广东医学院临床实验教学改革项目(JY1267)

摘　　要：目的探讨医院护理学生护患纠纷原因及应对措施,防范护理纠纷的发生,促进医院全面发展。方法回顾性分析近3年107例医院发生护理学生护患纠纷的原因。结果近年来医院护理学生护患纠纷发生有上升趋势,其中护患沟通和服务态度不到位引起的达57%,并对此提出了针对性的防范措施。结论加强护理学生护患沟通,提高服务意识,改善服务态度,增强法制安全教育,规范执业行为,提高护理学生综合素质和护理质量是减少护患纠纷的关键。Objective To investigate the causes and countermeasures of medical disputes between nursing students and patients in hospitals, which will prevent the occurrence of the disputes and promote the comprehensive development of the hospitals. Methods The causes of 107 cases of medical disputes between nursing students and patients during the last three years in hospitals was analyzed. Results In recent years, there was an upward trend in medical disputes be-tween nursing students and patients, in which 57%were caused by poor communication and service attitude. And some preventive measures were put forward. Conclusion To strengthen the communication between nursing students and pa-tients, improve service awareness, better service attitude, enhance the legal safety education, regulate the profession practice and improve the comprehensive quality and nursing quality of nursing students are the key factors in reducing the nurse-patient disputes.

关 键 词：护理学生 护生护患纠纷 原因调查 

分 类 号：R473[医药卫生—护理学]