上海市部分医院一站式服务系统使用现状的调查与分析  

Sampling investigation and analysis of current situation of one-stop service system in some Shanghai hospitals

作　　者：黄健[1] 王珏[1] 卞寿峰 马晓亮[1] 华克勤[1] 

机构地区：[1]复旦大学附属妇产科医院,上海200011

出　　处：《中国卫生资源》2015年第3期185-187,共3页Chinese Health Resources

摘　　要：目的 :通过对目前上海市部分三级甲等医院门诊自助系统使用情况的现状调研,来分析上海市医院一站式服务系统的运行状况和探索未来发展的前景。方法 :通过现状调研中的横断面调查方法,计数医院的人工挂号、人工取报告、自助挂号、自助确认费用和自助打印报告的人次,通过横向和纵向比较医院内部和医院之间人工和自助的使用情况。结果 :和上海某银行合作的2家三级甲等医院自助服务系统和人工使用的比例相对更均衡。结论:一站式服务需要以优质服务为导向,做到医院专项管理民主与集中,提升服务系统。Objective：To analyze the running status of one-stop service system and explore its future development through the investigation on current situation of outpatient self-service system use in some Shanghai hospitals. Methods：A cross-sectional survey was conducted. Person-times of manual hospital registration,manual report taking,self-help registration,self-help fee confirmation and self-help printing report were counted. The manual and self-help status among hospitals and within one hospital were compared through horizontal and vertical comparison. Results：The proportion of self-help service system and manual service were relatively more balanced in two tertiary level A hospitals that cooperate with a Shanghai bank. Conclusion：It is suggested that one-stop service system be service-oriented. Centralization of hospital management and improvement of service system are also suggested.

关 键 词：一站式服务 银医合作 上海市 

分 类 号：R197.322[医药卫生—卫生事业管理]