护士在护患纠纷中的心理应激反应与管理对策  

The Nurse in the Nurse Patient Disputes in Psychological Stress Responses and Management

作　　者：吴丽芳[1] 宋可可[1] 董梅[1] 贾云燕[1] 

机构地区：[1]青岛大学附属医院,山东青岛266000

出　　处：《中国卫生产业》2015年第5期121-122,共2页China Health Industry

摘　　要：在护患纠纷中,护士往往会产生一系列心理应激反应,处置不当会激化纠纷。正确认识护士在护患纠纷中的心理反应,能够采取有效的应对措施,有效化解纠纷。in the disputes between nurses and patients, the nurses tend to produce a series of psychological stress reaction, improper disposal will intensify the dispute. A correct understanding of nurses’ psychological reaction in the disputes between nurses and patients, to take effective measures, effectively resolve the dispute.

关 键 词：护士 护患纠纷 心理应激 对策 

分 类 号：R473[医药卫生—护理学]