基于读者满意度调查的图书馆电子阅览室信息服务质量评价与分析——以广州中医药大学第二临床医学院图书馆为例  

The Evaluation and Analysis on the Service Quality of Library's Electronic Reading Room Based on the Reader Satisfaction Survey——Taking the Library of Second Clinical Medical College in Guangzhou University of Chinese Medicine as an Example

作　　者：许敬丽[1] 曲丹[1] 

机构地区：[1]广东省中医院图书馆,广东广州510120

出　　处：《科技情报开发与经济》2015年第10期83-86,共4页Sci-Tech Information Development & Economy

摘　　要：通过对电子阅览室读者满意度的问卷调查和对调查数据的分析,对电子阅览室服务质量进行了综合评价,旨在进一步完善电子阅览室的各项工作,从而提升读者对图书馆的满意度。Through the questionnaire survey on readers＇ satisfaction to the electronic reading room and the analysis on the survey data, this paper carries out a comprehensive evaluation on electronic reading room＇s service quality in order to further improve the work of electronic reading room and thereby improving readers＇ satisfaction to the library.

关 键 词：电子阅览室 信息服务质量 读者服务 读者满意度调查 

分 类 号：G250.76[文化科学—图书馆学]