高校IT服务管理体系的快速实现  

Fast Implementation of IT Service Management System of Colleges

作　　者：蒋萍花[1] 嵇茜[1] 

机构地区：[1]青岛远洋船员职业学院图文信息中心,山东青岛266071

出　　处：《青岛远洋船员职业学院学报》2015年第1期33-36,共4页Journal of Qingdao Ocean Shipping Mariners College

摘　　要：随着高校信息技术的发展,建立规范的IT服务管理体系的需求也越来越明确。实现IT服务管理标准ISO20000和GB/T24405的最佳实践是Information Technology Infrastructure Library(ITIL)。本文以ITIL V2为基础,提出了高校IT服务管理体系的设计。以Subversion和Microsoft Word、Excel为工具,提出了其快速的实现方法。详细讲述了知识库、配置管理库、事件管理、变更管理、问题管理的设计要点。文章最后分析了这种系统搭建模式的优缺点,并指出了其发展成为专业的ITSM软件的思路。The requirements to establish a standard IT service management system is getting more and more explicit with the development of information technology in colleges. Information Technology Infrastructure Library（ITIL） is the best practice guide to compliance with the IT service management standard ISO20000 and GB/T24405. The paper presents the design of IT service management system of colleges based on ITIL version 2. Its fast implementation by Subversion, Microsoft Word, and Excel is put forward. Detailed designs are given out including knowledge base, configuration management database, event management,change management, and problem management. In the end, the paper points out the advantages and disadvantages of the system. It also points out the way to make it professional ITSM software.

关 键 词：IT服务管理体系 ITIL SUBVERSION 知识库 配置管理库 事件管理 变更管理 问题管理 

分 类 号：TP391[自动化与计算机技术—计算机应用技术] G434[自动化与计算机技术—计算机科学与技术]