Lib2.0时代高校图书馆虚拟参考咨询服务存在的问题及解决对策  

Existing Problems in and Countermeasures for the Virtual Reference Service of University Library in the Era of Lib2.0

作　　者：王一淳[1] 

机构地区：[1]燕山大学图书馆,河北秦皇岛066004

出　　处：《科技情报开发与经济》2015年第13期24-26,共3页Sci-Tech Information Development & Economy

摘　　要：介绍了Lib2.0时代高校图书馆虚拟参考咨询服务的现状,列举了现阶段虚拟参考咨询服务存在的问题,提出了解决问题的方案,包括加强虚拟参考咨询馆员队伍建设、规范虚拟参考咨询系统、加强知识库建设并借助知识库构建自动问答系统、利用RSS主动提供信息服务、建立区域内联合虚拟参考咨询服务网等。This paper describes the current status of virtual reference service of university library in the era of Lib2.0,lists up some problems existing in virtual reference service at this stage, and puts forward some solutions for solving these problems including strengthening the construction of virtual reference librarian team, standardizing the virtual reference system, strengthening the construction of knowledge base and building the auto answering system with the help of the knowledge base, providing actively the information services by using RSS, and establishing a regional joint virtual reference service network, etc.

关 键 词：高校图书馆 虚拟参考咨询服务 LIB2.0 

分 类 号：G258.6[文化科学—图书馆学]