物流企业服务创新影响因素研究  

Research of Logistics Service Innovation Factors

作　　者：刘晓峰[1] 李传富[1] 

机构地区：[1]哈尔滨商业大学管理学院,黑龙江哈尔滨150028

出　　处：《物流工程与管理》2015年第7期174-176,共3页Logistics Engineering and Management

摘　　要：物流行业是服务行业的一个重要组成部分,服务创新是提高物流企业竞争力的一个重要途径,同时对于服务经济的发展也有一定的促进作用。文中基于物流企业服务创新的内涵和服务创新驱动力模型,总结、归纳出影响物流企业服务创新的因素,并详细分析了这些影响因素。这有助于物流企业从理论角度更深刻理解影响服务创新的因素,进而有针对性的进行服务创新。The logistics industry is an important part of the service industry, service innovation is an important way to improve the competitiveness of logistics enterprises, while the service economy also have some role in promoting.Base on the connotation of logistics business service innovation and service innovation driving force model,this paper summarize the factors that affect the logistics business service innovation,and analysis of these factors in detail.This helps logistics enterprises from the theoretical point of a deeper understanding of the factors affecting service innovation,and thus targeted for service innovation.

关 键 词：物流企业 服务创新驱动力模型 服务创新 影响因素 

分 类 号：F270[经济管理—企业管理]