重要客户服务管理平台研究与应用  

Research and Application of the Important Customer Service Management Platform

作　　者：魏妍萍[1] 张宏志[1] 张杨[1] 董禹泽 汤恩洪 岳兵[1] 

机构地区：[1]国网北京市电力公司客户服务中心,北京100062

出　　处：《供用电》2015年第10期71-75,共5页Distribution & Utilization

摘　　要：国网北京市电力公司服务了大量特级和一级重要客户,鉴于重要性和特殊性,结合重要客户差异化服务工作,开展了重要客户服务管理平台的研究与应用。文章介绍了差异化服务工作主要做法,并阐述了重要客户服务管理平台的系统设计方案及实践情况。State Grid Beijing Electric Power Company servers a lot of premium and primary important customers.Due to the importance and specificity of these customers,combined with the differentiated service,State Grid Beijing Electric Power Company carries out the research and application of the Important Customer Service Management Platform.Major approaches of differentiated service are introduced, and the system design scheme and practice of VIP customers service are expounded.

关 键 词：差异化服务 智能研判 故障监测 服务统计 

分 类 号：TP393[自动化与计算机技术—计算机应用技术]