利益相关者参与对知识密集型服务企业创新绩效的作用机制  

作　　者：李靖华[1] 刘勇[2,3] 

机构地区：[1]浙江工商大学技术与服务管理研究中心,浙江杭州310018 [2]浙江农林大学图书馆,浙江临安311300 [3]浙江工商大学工商管理学院

出　　处：《企业经济》2016年第1期30-35,共6页Enterprise Economy

基　　金：国家社会科学基金项目“知识共创视角下的顾客在线参与新服务开发研究”(项目编号:14BGL197)

摘　　要：知识密集型服务企业(KIBS)创新涉及众多利益相关者,利益相关者参与知识密集型服务企业创新已成为一种发展趋势和提升自身创新绩效的关键,引起了创新学界和企业界的关注。文章综合Clarkson对利益相关者的定义和服务创新驱动力模型将服务创新利益相关者界定为管理者、员工、顾客、合作者,在此基础上对服务创新利益相关者参与研究文献进行了回顾,然后从利益相关者信任和知识整合两个方面对利益相关者参与知识密集型服务企业创新绩效的作用机制进行梳理,并提出作用机制模型。分析表明,利益相关者信任和知识整合在利益相关者参与和知识密集型企业创新绩效之间起中介作用。最后对利益相关者参与服务创新未来研究方向进行了展望。KIBS innovation involves numerous stakeholders, and stakeholder participation has become the trend of KIBS innovation and the key to raise the innovation performance, thus attracting the attention of the innovation academic circles and business circles. Based on the definition of stakeholder of C/arkson and driving force model of service innovation, the article defines stakeholders of service innovation as managers, employees, customers, partners, and reviews the literature on stakeholder participation in service innovation, and puts forward the mechanism model by teasing the literature on the mechanism of stakeholder participation on KIBS innovation performance from two aspects of stakeholder trust and knowledge integration. The analysis shows stakeholder trust and knowledge integration plays an intermediary role between stakeholder participation and KIBS innovation performance. Finally, the article forecasts the directions for future research on stakeholder participation in service innovation.

关 键 词：利益相关者 知识密集型服务业 服务创新 知识整合 

分 类 号：F719[经济管理—产业经济]