医务人员敬业度现状调查与分析  

A Survey on Employee Engagement Actualities of Medical Staff

作　　者：胡君琴 李家伟[1] 赖倩[1] 杨莉[2] 

机构地区：[1]成都中医药大学管理学院,四川成都611137 [2]四川省第四人民医院,四川成都610020

出　　处：《现代医院》2016年第1期110-113,共4页Modern Hospitals

基　　金：四川省哲学社科重点研究基地资助项目(编号:CSXL-122013)

摘　　要：目的了解医务人员工作敬业度现状和特征,为医疗机构管理者提供员工管理对策建议。方法采取分层随机方式,通过问卷面对面调查了284位医务人员,以收集工作敬业度现状信息。结果医务人员敬业度平均得分49.35分(满分60分,得分率82.25%)。敬业行为前三位依次是"仔细叮嘱病人相关注意事项、自觉严格遵守医疗操作规范、及时反思医疗失误并担责任";得分最低是医务人员"热爱目前工作并对之感到满意"。不同性别、年龄、婚姻状况、学历、月收入及不同机构规模间医务人员敬业度差异无统计学意义,在从事不同专业、专业职称、所在机构类型方面工作敬业度差异具有统计学意义。结论当前医务人员工作敬业度总体较高;医务人员的工作满意度偏低,个人情绪对工作敬业度存在一定影响;不同背景下医务人员敬业度存在差异。Objective To explore the status quo of employee engagement of medical staff and its characteris- tics, and propose some pertinent suggestions for hospital administrators. Methods 284 medical staff were recruited to survey the status quo of employee engagement face to face by using questionnaire in the form of stratified random sampling. Results The average seore of employee engagement of medical staff was 49.35 against a full mark of 60, taking up 82.25%. Carefully reminding patient of the matters they should pay attention to, consciously and strictly complying with the medical practices as well as timely rethinking the medical mistakes and taking responsibility were respectively the first three dedicated behaviors. The lowest score was on the medical staff loving the present work and satisfaction with their work. The employee engagement of medical staff had no statistically difference in gender, age, marriage conditions, educational degree, monthly income and different scale of medical institutions, but there was difference in majors, professional titles and types of their institutions. Conclusion Cunent engagement level of medical staff is higher while their job satisfaction is lower, with their mood having to some degree effect on employee engagement. There is difference in medical staff with different backgrounds.

关 键 词：医务人员 敬业度 调查 

分 类 号：R192[医药卫生—卫生事业管理]