质量管理实践、组织学习与企业绩效关系研究——基于浙江制造企业的实证分析  

The Relationship between Quality Management Practices,Organizational Learning and Firm Performance:An Empirical Study on Zhejiang Manufacturing Enterprises

作　　者：奉小斌[1] 陈丽琼[1] 

机构地区：[1]浙江理工大学经济管理学院,杭州310018

出　　处：《管理评论》2016年第1期31-41,共11页Management Review

基　　金：浙江省社会科学规划课题成果(14NDJC196YB);国家自然科学基金项目(71302125);教育部人文社科项目(13YJC630032);浙江省自然科学基金项目(LQ13G020016)

摘　　要：基于国内外文献探讨了质量管理基础实践和核心实践对企业绩效的影响,从组织学习视角揭示上述两者关系的内在作用机制,并构建了相应的理论模型。以浙江省11个地级市424家制造企业为实证样本检验相关假设,研究结果表明:(1)质量管理基础实践和核心实践不仅对企业绩效有直接正向作用,而且两者的协同项正向影响企业绩效,两者的匹配项对绩效有显著负向作用;(2)基础实践通过探索性学习和利用性学习对企业绩效产生间接影响,而核心实践仅通过利用性学习对企业绩效产生影响。研究对制造企业如何实施质量管理实践及实现质量升级具有管理上的启示意义。The influence of quality management infrastructure practices and core practices on firm performance is analyzed based on literature review, in which organizational learning plays a mediator role. A theoretical model including quality management practice （QMP） , organizational learning and finn performance is testified by using the data from 424 manufacturing firms of Zhejiang province. The results indicate that not only infrastructure practices and core practices have direct positive impact on firm performance, but also their interacting and matching terms have direct effects. Moreover, both explorative learning and exploitative learning mediate infrastructure practices and firm performance, while only exploitative learning indirectly influences the relationship between core practices and firm performance. Managerial implications for manufacturing firms as to how to implement QMP and achieve quality upgrading are provided according to research findings.

关 键 词：质量管理实践 基础实践 核心实践 组织学习 企业绩效 

分 类 号：F425[经济管理—产业经济] F273F272.9