应对网络舆情的知识资源及知识供应研究  

Research on the Knowledge Resource and Knowledge Supply Facing Online Public Opinions

作　　者：周敬[1,2] 陈福集[1] 

机构地区：[1]福州大学公共管理学院,福建福州350002 [2]福建师范大学图书馆,福建福州350002

出　　处：《情报科学》2016年第3期20-24,共5页Information Science

基　　金：国家自然科学基金项目(71271056);福建省教育厅项目(JBS10082)

摘　　要：本文建立了应对网络舆情过程中公众及政府的知识需求分析框架,在此基础之上探讨了应对网络舆情所需要的知识来源及分类,随后对知识供应的过程进行了研究,认为首先应建立起规范的知识空间,为知识匹配和知识推送提供来源;其次通过领域匹配、知识资源匹配两个层次,提高匹配精度;最后提出了面向领域的知识主动推送框架,完成知识向知识需求者的传递。A framework was established to analyze the knowledge needs of the public and the government during the pro- cess of dealing with online public opinion, the origin and classification of knowledge were identified based on it. Then a process of knowledge supply was studied： a standardized knowledge space Providing a source for knowledge matching and knowledge pushing should be constructed firstly. Followed by domain matching , knowledge resources matching, the two steps of matching can improve the matching accuracy. Finally, a domain-oriented knowledge active push framework was proposed to transfer the knowledge to the public and the government.

关 键 词：网络舆情 知识分类 知识匹配 知识推送 知识供应 

分 类 号：G206.3[文化科学—传播学]