青年医务人员被投诉率高的成因及对策  

The Causes and Countermeasures for High Complaint Rate in Young Medical Staff

作　　者：徐萍[1] 

机构地区：[1]丽水市中心医院

出　　处：《医院管理论坛》2016年第1期31-33,共3页Hospital Management Forum

摘　　要：青年医务人员是医院发展的生力军,也是医疗事业的未来。由于思想、个性、经验等原因,青年医务人员易与患者发生冲突,成为医疗服务投诉的对象。医院管理者对此应高度重视,要通过三个"创新",帮助青年医务人员实现三个"提高",有效减少医疗服务投诉。Young medical staff are vital force in hospital development and represent the future of medical industry. Due to their thoughts, personalities, experiences, etc., they are apt to have conflicts with patients and become the subject of complaints about medical services. The hospital managers attach great importance to this situation and plan to help young medical staff achieve three ＂improvement＂ through three ＂innovations＂, so as to reduce the complaints about medical services effectively.

关 键 词：医疗服务投诉 医院管理 

分 类 号：R192[医药卫生—卫生事业管理]