旅行社员工激励机制研究——以黄山市为例  

Incentive Mechanism Research of Travel Agency Employees——Taking Huangshan City as an Example

作　　者：钱伟[1] 

机构地区：[1]池州职业技术学院旅游系,安徽池州247000

出　　处：《陕西学前师范学院学报》2016年第3期27-30,共4页Journal of Shaanxi Xueqian Normal University

基　　金：安徽省质量工程项目(2013gxk129)

摘　　要：目前旅行社普遍存在员工工作积极性不高的情况,影响服务质量,旅行社效益也因此受到不同程度的影响。这一问题的产生与员工的激励机制有很大关系。只有建立合理的机制,员工的积极性才会得到维持与提高,员工流动性才会保持在合理的水平上。本文从员工的工作特性与需求入手,主要采用理论和实证研究相结合的方法,对旅行社员工激励机制进行研究。At present the work enthusiasm of travel agency employees is not high, which affect the service quality and the working efficiency. This paper found that the problem has a close relationship with employees incentive mechanism. And it suggested that only by establishing a reasonable mechanism, the enthusiasm of employees will be maintained and improved, and the staff mobility will maintain at a reasonable level. In this paper, it started from the working characteristic and the demand of employees, to study the travel agency employee incentive mechanism by theoretical and empirical research.

关 键 词：旅行社 员工 激励机制 黄山市 

分 类 号：F590.650[经济管理—旅游管理]