面向政府电子信息服务的公众体验量化模型构建研究  

Quantization Model of Public Experience for Government Electronic Information Services

作　　者：钱蔚蔚[1] 高洁[2] 

机构地区：[1]天津师范大学图书馆,天津300387 [2]天津师范大学管理学院,天津300387

出　　处：《情报科学》2016年第5期19-22,共4页Information Science

基　　金：国家社会科学基金项目(重点项目)(13ATQ006)

摘　　要：从政府电子信息服务的内涵出发,提出基于公众体验量化的政府电子信息服务的概念。在文献分析的基础上,划分政府电子信息服务环境中的公众体验的层次;最终在理论层面上构建包括三个量化维度的政府电子信息服务公众体验量化概念模型,该模型为后续研究中运用实证数据分析并验证概念模型提供了思路和实践指导。This paper started from electronic information service connotation and introduced user experience and quantita-tive methods into the research on electronic information services. Firstly, it classified user experience of electronic informa-tion services into four levels; Secondly, combining the three dimensions of circumstance, behaviors and experience-descrip-tion with the four experience levels, it built a user experience quantitative index system of electronic information services,and ultimately set up a user experience quantitative concept model of electronic information services. It can provide a newway and practical guidance to the further empirical research.

关 键 词：政府电子信息服务 公众体验 量化 

分 类 号：G252[文化科学—图书馆学]