高校图书馆读者满意度实证研究——以河南科技大学开元校区图书馆为例  

Empirical Study on User Satisfaction of University Library——A Case Study of Kaiyuan Campus Library of Henan University of Science and Technology

作　　者：冯娜[1] 

机构地区：[1]河南科技大学图书馆,河南洛阳471023

出　　处：《图书情报导刊》2016年第4期28-32,共5页Journal of Library and Information Science

摘　　要：以河南科技大学开元校区图书馆为例,通过对读者基本情况的调查,从图书馆开馆时间、借阅规则、借书期限、地理位置、布局、馆员服务、环境7个方面,分析研究了读者对图书馆的满意度,以期为高校图书馆探索完善"读者至上"的服务模式、赢得读者满意提供依据。Taking Kaiyuan campus library of Henan University of Science and Technology as an example, and based on the investigation of readers＇ basic information,this paper analyzes readers＇ satisfaction for the library from seven aspects of library＇s opening time,lending rules,lending period,geographic location,layout,librarians＇ service and environment in order to provide the basis for university library to explore and perfect the service mode of＂readers first＂and in Kaiyuan Campus of Henan University of Science and to win readers＇ satisfaction.

关 键 词：高校图书馆 读者满意度 实证研究 河南科技大学开元校区图书馆 

分 类 号：G258.6[文化科学—图书馆学]