家庭服务从业人员与客户沟通的艺术  

Art on Family services from personnel of course to communicate with users

作　　者：肖强[1] 黄文竹[1] 

机构地区：[1]吉林农业大学,吉林长春130118

出　　处：《现代交际》2016年第10期130-131,共2页Modern Communication

基　　金：吉林省教育科学"十二五"规划课题"吉林省家庭服务从业人员职业培训问题研究"(项目批准号:GH14146)的研究成果之一

摘　　要：通过对吉林省家庭服务从业人员的调查访谈,发现服务员与客户的矛盾大多是由于双方沟通不畅引起的,据此提出注意客户的状况与需求、认真倾听客户的诉求、换位思考理解客户、文字声音影像并用、具体又得体的赞美等沟通建议。Through to the Jilin province family services from personnel of course of investigation and interview, found that the waiter and the contradiction between users is mostly caused by the two sides communication, on the basis of which the situation and the demand of attention to the user, listen carefully to the user＇s demands, to stand in the Angle of the user to understand user, text images and sound, such as concrete and appropriate praise communication advice.

关 键 词：家庭服务从业人员 客户 沟通 

分 类 号：C975[经济管理—劳动经济]