住院病例医患沟通时机和医方主体资质研究  

Study on the doctor- patient communication time and doctor' s qualification in hospitalized cases

作　　者：李凯彦[1] 范薇[1] 潘志明[1] 陈燕华[1] 

机构地区：[1]厦门市第二医院医务部,福建厦门361021

出　　处：《卫生软科学》2016年第6期61-64,68,共5页Soft Science of Health

摘　　要：当前紧张的医患关系迫使医院管理者不断探讨研究防范医疗纠纷,改善医患关系的各项管理措施。以厦门市某三甲医院为例,回顾分析2013-2014年发生的医疗纠纷,分析引发纠纷的原因,提出规范医患沟通时机和医方主体资质的整改方案并付诸实施,通过效果评价,论证该整改方案有利于减少医疗纠纷,改善医患关系。Nowadays, the intense doctor- patient relationship force hospitals＇ managers continuously discuss various management measures to prevent medical disputes and improve the doctor - patient relationship. This paper takes a Xiamen top three hospital as an example, analyzes the medical disputes from 2013 to 2014 and the causes of disputes. It puts forward the propose of standardizing doctor - patient communication time and doctor＇s qualification, and carries out it. Verify the improvement program which is beneficial to reduce medical disputes and improve the doctor- patient relationship by effectiveness evaluation.

关 键 词：住院病例 医患沟通 时机 主体资质 

分 类 号：R197.323.4[医药卫生—卫生事业管理]