门诊药房药学服务工作中的医患沟通  

作　　者：徐家兵[1] 汝静[1] 

机构地区：[1]东南大学附属中大医院江北院区,江苏南京210044

出　　处：《世界中医药》2016年第B03期1411-1412,共2页World Chinese Medicine

摘　　要：目的调查门诊药房产生医患纠纷原因，寻找提高药学服务工作中的医患沟通的方法。方法：将门诊药房工作人员提出医患沟通的难点与患者反馈信息相结合，找出改善方法。结果：医院的药学服务水平欠科学性管理。结论：恰如其分地运用沟通技巧，加强自身素质培养，构建在药学服务中医患有效沟通的理念，提高患者满意度，减少患者投诉。Objective To investigate the reasons for outpatient pharmacy to produce medical disputes, find ways to improve doctor-patientcommunication in pharmacy services. Methods： The outpatient pharmacy staff put forward the difficulties of doctor-patient communicationcombined with patient feedback information, find out the improvement method. Results： The level of the hospital pharmacy services lessscientific management.Conclusion：Appropriate use communication skiiis and strengthen our own quality training to establish the concept ofeffective communication between doctor and patient in pharmacy services, improve patient satisfaction, reduce the patient＇s compiaints.

关 键 词：门诊药房 药学服务 医患沟通 

分 类 号：R192[医药卫生—卫生事业管理]