ICU护士长-护士预约访谈制度的应用效果  

Application effects of appointment interview policy between head nurse and nurses in ICU

作　　者：俞萍[1] 任国琴[2] 杨正宇[1] 何平[1] 

机构地区：[1]南京医科大学附属无锡第二人民医院ICU,214002 [2]南京医科大学附属无锡第二人民医院护理部,214002

出　　处：《中华现代护理杂志》2016年第17期2485-2487,共3页Chinese Journal of Modern Nursing

摘　　要：目的：建立并落实 ICU 护士长—护士预约访谈制度，降低 ICU 护士职业倦怠，提高工作满意度和工作质量。方法2014年2月—2015年9月，由 ICU 护士长对病区28名护士共进行68次预约访谈，对访谈制度实施前后 ICU 护士的工作倦怠水平、工作满意度和 ICU 护理工作质量进行比较。结果实施预约访谈制度后，ICU 护士工作倦怠评分情绪衰竭维度得分由（29．17±7．90）分下降到（23．08±6．58）分（P ＜0．05），个人成就感维度得分由（31．63±5．20）分提高到（36．13±5．90）（P ＜0．05），工作满意度评分由（58．96±7．17）分提高到（64．38±4．92）分（P ＜0．05），ICU 护理工作质量得分由（80．13±1．65）分提高到（88．88±1．89）分（P ＜0．05）。结论建立与实施护士长—护士预约访谈制度，有利于护士长、护士之间的相互了解，为 ICU 护士提供积极的支持系统，降低工作倦怠水平，提高工作满意度和护理工作质量。Objective To establish and implement an appointment interview policy between head nurse and nurses in ICU,in order to reduce their job burnout and to improve the job satisfaction and nursing quality. Methods A total of 68 appointment interviews were performed between head nurse and 28 nurses in ICU from February 2014 to September 2015.The job burnout level,job satisfaction,and the nursing quality were compared before and after the intervention.Results After the intervention,the score of emotional exhaustion reduced from （29.17 ±7.90）to （23.08 ±6.58）;the personal achievement increased from （31.63 ±5.20）to （36.13 ±5.90）;the job satisfaction significantly improved from （58.96 ±7.17）to （64.38 ±4.92）;the nursing quality also improved from （80.13 ±1.65）to （88.88 ±1.89）.The differences of the above scores had statistical significance （P 〈0.05 ）.Conclusions The establishment of the appointment interview policy can effectively improve the relationship between the head nurse and nurses and provide supports to reduce their job burnout and improve the job satisfaction and nursing quality.

关 键 词：重症监护病房 护士 护理 监督 职业满意 疲劳 

分 类 号：R472[医药卫生—护理学]