我院加强门诊建设及流程改进的实践与思考  

Practice and rethinking on the outpatient service construction and process improvement of the hospital

作　　者：黄翔[1] 

机构地区：[1]南通大学附属医院门诊部,226001

出　　处：《中国医疗管理科学》2016年第6期35-38,共4页Chinese Journal Of Medical Management Sciences

摘　　要：通过对医院门诊现状进行调研分析,找出目前门诊存在的主要问题并探讨改善设施和优化流程的方案。通过硬件条件的改善、门诊流程的优化,减少了患者排队、候诊时间,提高了患者满意度,其中也显示了信息化建设在医院门诊流程改造中起着越来越大的作用,认为医院应以信息化建设为支撑,优化门诊流程,提高门诊整体服务水平。Through survey and analysis on the current situation of outpatient service of the hospital, main problems existing in the current outpatient service were found out, and the scheme design for facilities improvement and process optimization was discussed. After the improvement of hardware conditions and the optimization of outpatient service process, the queuing and waiting time of patients is reduced, and the patient satisfaction is increased; it is also revealed that inforrnatization construction plays a greater and greater role in the improvement of outpatient service process of hospital and believed that the hospital should optimize outpatient service process and improve the overall outpatient service level based on informatization construction.

关 键 词：门诊流程 候诊时间 患者满意度 信息化建设 

分 类 号：R197.32[医药卫生—卫生事业管理]