江苏省三甲医院医务人员情绪管理现状分析  

Analysis on the current situation of medical staff 's emotion management in grade A tertiary hospitals of Jiangsu Province

作　　者：陶伟[1,2] 季国忠[2] 刘虹[3] 

机构地区：[1]南京医科大学公共卫生学院,江苏南京211166 [2]南京医科大学第二附属医院,江苏南京210011 [3]南京医科大学医政学院,江苏南京211166

出　　处：《中国医药导报》2016年第35期165-168,共4页China Medical Herald

基　　金：江苏省社会科学基金项目(13GLB010)

摘　　要：目的了解江苏省内三级甲等医院医务人员情绪管理的基本状况,分析影响情绪管理的原因,探讨如何提升情绪管理能力。方法选取江苏省内8所三级甲等医院,采用分层随机抽样的方式,对1000名医务人员进行问卷调查,回收问卷820份,调查内容涉及医务人员工作中最常见的情绪、负性情绪的来源和排遣方式等。结果医务人员工作中最常见的正性情绪(平静和愉快)共占调查对象的32.7%,负性情绪(烦躁、焦虑、厌烦、委屈和愤怒)共占调查对象的63.5%,出现负性情绪的比例约为正性情绪的2倍。工作压力是形成医务人员负性情绪的主要原因,占调查对象的52.6%。医务人员排遣负性情绪的主要方式是转移(如看电影、听音乐和体育运动等),占总调查人数的73.3%。运用专业的情绪心理学进行负性情绪排遣的医务人员非常少,熟练掌握的只有7.7%,不知道的占34.9%,知道一点的占57.4%。结论医务人员普遍处于负性情绪环境中,工作压力是医务人员目前负性情绪产生的最主要原因,大部分医务人员在工作中能够控制好情绪。加强医学生的人文教育、医院的人文管理和医务人员自身情绪的认知及管理培训,对改善医疗服务、促进医患关系和谐发展有着重要意义。Objective To understand the basic situation of emotional management of medical staffs in grade A tertiary hospitals in Jiangsu Province, in order to analyze the reason effects the emotion and how to improve the emotion man- agement capability. Methods Eight grade A tertiary hospitals in Jiangsu Province were selected, the questionnaire sur- vey was conducted among 1000 medical staffs by stratified random sampling, with 820 copies received. The survey con- tent involves the most common emotion in the medical staffs＇ work, the source of the negative emotion and how to dis- pel it, etc. Results The most common positive emotion that the medical staff had was peace and pleasure, accounted for 32.7% of the respondents. And the negative emotion was fret, worry, disgust, grievance and angry, accounted for 63.5% of the respondents, which was double of the positive emotion staffs. The work pressure was the main reason of the med- ical staffs with the negative emotion, accounted （or 52.6% of the respondents. The way to dispel the negative emotion of the medical staff was to transfer the attention, such as watching movie, listening to the music and doing workout, ac- counted for 73.3% of the respondents. Only 7.7% of the staff could utilize the professional sentimental psychology to dispel the negative emotion, the staff who did not know about this accounted for 34.9%, and the staffs who know litnle about these professional skills accounted for 57.4%. Conclusion The medical staffs are generally in a negative emotion environment, the work pressure is the main reason which leads to the negative emotion, and most of the staff can man- age their emotion well in the work. Therefore, if enhancing the medical school students＇ liberal education, the human- istic management in the hospital as well as the medical staffs＇ self-emotion recognition and management training, will have significant meaning to improve the medical service and contribution to the harmonious development of the doctor-patient relationships.

关 键 词：情绪管理 负性情绪 医务人员 

分 类 号：R197[医药卫生—卫生事业管理]