基于患者投诉视角的某儿童医院预约挂号现状分析  

Status quo analysis on reservation registration based on patient complaint in a children hospital

作　　者：宋子枝 李仲智[2] 孙琳[2] 闫春梅[2] 李晓峰[2] 谢向辉[2] SONG Zizhi LI Zhongzhi SUN Lin YAN Chunmei LI Xiaofeng XIE Xianghui(School of Health Management and Education, Capital Medical University. No.10, Xitoutiao, You＇anmenwai, Fengtai District, Beijing, 100069, PRC)

机构地区：[1]首都医科大学卫生管理与教育学院 [2]首都医科大学附属北京儿童医院,北京市西城区南礼士路56号100045

出　　处：《中国医院》2017年第2期58-59,共2页Chinese Hospitals

摘　　要：在国家倡导"非急诊患者全面预约挂号"的背景下,北京某儿童医院已率先实施非急诊全面预约挂号一年有余。现结合某儿童医院一年来的实践经验,从患者投诉角度分析其实施过程中存在的问题,并提出相应对策,为其他医院的预约挂号提供一定借鉴作用。Under the background of the state advocates ＂non-emergency patients make an appointment＂ policy, a children＇s hospital in Beijing has implemented this policy more than a year. Based on the experience of reservation registration and in view of patient complaint, problems and countermeasures have been analyzed for giving some reference for other hospitals.

关 键 词：患者投诉 预约挂号 儿童医院 

分 类 号：R197.323[医药卫生—卫生事业管理]