网络能力﹑知识获取与企业服务创新绩效的关系研究——网络规模的调节作用  

The Effects of Network Competence and Knowledge Acquisition on a Firm's Service Innovation Performance:The Moderating Influence of Network Size

作　　者：李纲[1] 陈静静[1] 杨雪[1] 

机构地区：[1]华北水利水电大学管理与经济学院,郑州450046

出　　处：《管理评论》2017年第2期59-68,86,共11页Management Review

基　　金：国家社会科学基金(15BGL087);教育部人文社科基金(11YJC630095);河南省高校哲学社会科学创新团队基金(2013-CXTD-08);河南省高校科技创新人才(2016-CX-003);河南省高校青年骨干教师计划(2015GGJS-107)

摘　　要：企业利用网络能力从外部网络获取新的关键知识,能够促进服务创新并提升创新绩效,为了揭示网络能力、知识获取与服务创新之间的作用机制,本文利用298份样本数据和结构方程模型进行了实证研究,结果表明:(1)网络能力中资源管理能力和关系管理能力会促进企业外部知识获取,网络规划能力对知识获取没有显著的影响;(2)网络规模对资源管理能力和知识获取之间的关系具有负向调节作用,对关系管理能力和知识获取能力之间的关系具有正向调节作用;(3)企业利用网络能力从获取外部关键知识能够提升自身服务创新的财务绩效和非财务绩效。本文的研究结论启示企业管理者,应根据企业外部网络规模,充分利用网络能力从合作伙伴构成的网络中获取新的关键知识,推动自身服务创新并提升创新绩效。Enterprises use network competence to acquire new key knowledge from external network. That could promote service innovation and improve innovation performance. In order to reveal the effect mechanism among network competence,knowledge acquisition and service innovation,298 sample data and structural equation model are used for empirical research. The results are as follows： firstly,resource management competence and relationship management competence both have positive effect on knowledge acquisition,but network planning competence has no significant effect on knowledge acquisition. Secondly,network size negatively moderates the effect of resource management competence on knowledge acquisition,and positively moderates the effect of relationship management competence on knowledge acquisition. Finally,using network competence to acquire external knowledge,enterprises could improve the financial performance and non-financial performance of their own service innovation. The results reveal that enterprise managers should make full use of network competence according to enterprise external network,acquire new key knowledge from the partner network,and promote their service innovation and improve performance.

关 键 词：服务创新 创新绩效 网络能力 网络规模 知识获取 

分 类 号：F273.1[经济管理—企业管理]