医院门诊流程改造评价研究  

Evaluation on Hospital Outpatient Process Reengineering

作　　者：邸金平[1] 骆达[1] 刘春雨[1] 

机构地区：[1]天津市医学科学技术信息研究所,天津300070

出　　处：《现代医院》2017年第3期313-317,共5页Modern Hospitals

摘　　要：流程改造理论已经被广泛运用于缓解门诊看病"三长一短"的问题。笔者通过系统检索医院门诊流程改造评价相关的论文,总结国内外医院门诊流程改造评价方法和指标,并采用Q分类方法对指标结构效度进行评估,提出我国医院门诊流程改造评价指标体系,为进一步对门诊流程改造成本效益分析提供参考和依据。Process reengineering theory has been widely used to alleviate the problem of ＂three long and one short＂. The method and evaluation index has been summed up by retrieving the literature about the evaluation of hospital outpatient service process and the index structure validity has been evaluated with Q classification method. The evaluation index system has been put forward, which provides reference for the further analysis.

关 键 词：门诊流程改造 Q分类 评价 

分 类 号：R197.323.2[医药卫生—卫生事业管理]